It’s the second part of our guide to avoiding relocation disaster – and the same rules apply for domestic moves, diplomatic postings and international assignments. So before you sign on the dotted line, here’s numbers 4 and 5 of the essential questions that every relocating expat should ask.. If you missed the first part, you can catch it here.
4. What support is available? If you answered the first three questions, you already have an idea of what support you’ll need – so here’s where you have a clear conversation with HR about what support services are in place to meet those needs. Many packages seem lavish to the casual observer, but when you scratch the surface, the services included are not always right for your family needs.
Schools, for instance. While the local schools may be excellent, if you are on a 2-3 year contract with a high school age child. you need a curriculum that accepted by their target college rather than a host location one. If the relocation package doesn’t include funding for private schooling, your salary has effectively been reduced by anything up to $30,000 per child, per year.
Increasing numbers of assignments are to developing markets – India, China and Africa – all of which need considerable amounts of cultural orientation and language training. Does the package include enough for you to be able to function effectively and meet your personal goals outside the home or workplace? Shopping, medical visits, dealing with bureaucracy – all are a very real part of the transition, and all involve interpersonal communication.
These examples are gleaned from experience, and the best way to understand what support is needed is to see it firsthand. Hence number 5.
5. Do we get a family pre-visit? In my mind, the pre-visit is vital to a successful relocation – there is no substitute for seeing firsthand the challenges that you all will be facing. Throughout the assignment process, your life transition is facilitated by people whom you have never met, and who are deciding your needs for you. The pre-visit is your chance to see what they got right, and what they have wrong.
The biggest mistake people make is to use the pre-visit purely to find housing. This is wrong for two reasons:
- it means you agreed to the assignment based on a very small amount of information and
- the time is better spent identifying the challenges you face, not choosing floor plans.
So what should you be doing? Sadly, not staying in the hotel enjoying room service, or visiting the local tourist sights. Your goal is to recreate daily life, in all it’s glory, using the information that you put together in the previous steps. Look at neighborhoods, visit schools, experience traffic and commute times, do some grocery shopping, and most of all, talk to other expat residents.
Listen carefully to what they are telling you about the good, the bad and the plain ugly of your new home. Not all of their concerns will be problems for you, but you can count complaints about the weather, issues with utilities, security, traffic and schools being pretty universal.
Once everyone has given you the low down and dirty, listen carefully to the concerns of your own family. The work environment will be more familiar and (usually) more supportive, whereas everyone outside of work is flying solo, and your package needs to acknowledge and make allowances for that. With “62% of all refusals to accept an international posting .. family related” and “34% of expatriates return from assignment prematurely because of family concerns”, this pre-visit is a time for the whole family to identify the potential pitfalls and possible ‘deal breakers’ while you still have time and negotiation on your side.